Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions ("Terms") govern your use of the WANT2BTHERE LTD website and our travel planning and booking assistance services. By accessing our website, submitting an enquiry, or confirming a booking with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms apply in addition to any booking confirmation, quotation or supplier terms that we provide to you for a specific trip.

2. About Our Services

WANT2BTHERE LTD provides travel planning, research and booking assistance for leisure and business travellers. We act as an agent arranging travel services supplied by third parties, including airlines, hotels, tour operators, transfer companies and insurance providers.

Your contract for the travel service itself (e.g. a flight or hotel stay) is typically between you and the relevant supplier, subject to that supplier's terms and conditions. We will clearly identify the supplier and applicable terms before you confirm a booking.

3. Enquiries and Quotations

Quotations and itinerary proposals are valid for the period stated in writing, or if no period is stated, for 7 days from the date of issue. All quotations are subject to availability and may change until a booking is confirmed and payment received.

You are responsible for checking that all details in a quotation — including names, dates, destinations and inclusions — are correct before confirming.

4. Bookings and Payments

When you confirm a booking with us:

• A booking is confirmed only when we send written confirmation and any required deposit or full payment has been received and cleared
• Payment methods accepted will be confirmed at the time of booking (e.g. bank transfer, card payment)
• Deposits and balance payment deadlines will be stated in your booking confirmation
• Failure to pay by the due date may result in cancellation of the booking and forfeiture of any deposit, subject to supplier terms
• All prices are quoted in British pounds (GBP) unless otherwise stated

Some bookings may require immediate payment in full, particularly for low-cost airlines, promotional rates or peak-season travel.

5. Pricing and Changes

Prices are based on supplier rates, taxes and currency exchange rates at the time of quotation. We reserve the right to pass on any price increases imposed by suppliers before travel, including fuel surcharges, government taxes or currency fluctuations. We will notify you promptly of any such increase and give you the option to accept the revised price or cancel without penalty where permitted by the supplier.

Obvious pricing errors may be corrected before or after booking confirmation. If an error occurs after payment, we will offer a refund or the option to proceed at the correct price.

6. Cancellations and Refunds

Cancellation and refund terms depend on the suppliers involved in your booking and any WANT2BTHERE LTD service fees applied. Please refer to our Refund & Cancellation Policy for full details. Cancellation requests must be submitted in writing to support@want2bthereltd.com.

7. Travel Documentation and Health Requirements

You are solely responsible for ensuring that:

• Your passport is valid for at least six months beyond your return date (or as required by your destination)
• You hold all necessary visas, entry permits and travel authorisations
• You meet health, vaccination and insurance requirements for your destination
• Names on bookings match exactly those on your passport and travel documents

We provide general guidance but do not guarantee entry to any country or visa approval. Always check official government travel advice before departure.

8. Travel Insurance

We strongly recommend that you take out comprehensive travel insurance covering cancellation, medical expenses, personal belongings and repatriation before you travel. We can assist in arranging insurance where available, but it is your responsibility to ensure cover meets your needs.

9. Changes by Suppliers

Third-party suppliers may change schedules, routes, accommodation standards or other arrangements. We will notify you of material changes as soon as reasonably practicable and assist in finding alternatives where possible. Compensation or refunds in such cases are governed by the relevant supplier's terms and applicable law.

10. Limitation of Liability

To the fullest extent permitted by law, WANT2BTHERE LTD is not liable for loss or damage arising from the acts or omissions of third-party suppliers, events beyond our reasonable control, or your failure to comply with travel documentation or health requirements.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law. Our total liability to you for any claim arising from our services shall not exceed the total fees paid to us for the booking in question, except where a higher limit is required by law.

11. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to our systems or data
• Transmit viruses, malware or harmful code
• Scrape, copy or reproduce content without our written permission
• Submit false or misleading information in enquiries or bookings

12. Intellectual Property

All content on this website — including text, images, logos, design and layout — is owned by or licensed to WANT2BTHERE LTD and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or create derivative works without our prior written consent.

13. Complaints

If you have a complaint about our services, please contact us at support@want2bthereltd.com with your booking reference and details of your concern. We aim to acknowledge complaints within 5 working days and provide a full response within 28 days.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these Terms or our services, without prejudice to your statutory rights as a consumer.

15. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top indicates when changes were made. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

16. Contact

WANT2BTHERE LTD
Shortlands 5th Floor, 3 Shortlands
Hammersmith, London, W6 8DA
Email: support@want2bthereltd.com
Telephone: +4456782234