Privacy Policy

1. Introduction

This Privacy Policy explains how WANT2BTHERE LTD ("we", "us", "our") collects, uses, stores and protects personal information when you visit our website at want2bthereltd.com, contact us, or use our travel planning and booking assistance services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal information:

• Identity and contact data: name, email address, telephone number, postal address
• Travel enquiry data: destination preferences, travel dates, number of travellers, budget range, special requirements, passport details where necessary for booking
• Booking and transaction data: booking references, payment confirmation details (we do not store full card numbers on our systems)
• Communication data: messages, emails and call records when you contact us
• Technical data: IP address, browser type and version, device information, time zone, pages visited and referral source
• Marketing preferences: your choices regarding newsletters and promotional communications

We may also receive information about you from third-party travel suppliers (airlines, hotels, tour operators) when we arrange services on your behalf.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and provide travel planning, quotes and booking assistance
• To arrange flights, accommodation, transfers and other travel services with third-party suppliers
• To communicate with you about your bookings, itinerary changes and travel documents
• To process payments and issue invoices or receipts
• To send service-related notifications and, where you have opted in, marketing communications
• To improve our website, services and customer experience
• To comply with legal, regulatory and tax obligations
• To prevent fraud and protect the security of our systems

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: processing necessary to provide travel services you have requested or to take steps at your request before entering a contract
• Legitimate interests: operating and improving our business, communicating with clients, and maintaining website security — balanced against your rights and freedoms
• Consent: where you opt in to marketing emails or newsletters; you may withdraw consent at any time
• Legal obligation: where processing is required to comply with applicable laws, including financial and travel industry regulations

5. Data Sharing

We do not sell your personal data. We may share information with:

• Travel suppliers: airlines, hotels, tour operators, insurance providers and other partners necessary to fulfil your booking
• Payment processors: to process transactions securely
• IT and hosting providers: who support our website and email systems under data processing agreements
• Professional advisers: such as accountants or legal advisers where reasonably required
• Regulators and authorities: when required by law or to protect our legal rights

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or adequacy regulations, as applicable.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Enquiry records: up to 24 months from last contact if no booking is made
• Booking records: up to 7 years after travel completion for legal, tax and dispute resolution purposes
• Marketing preferences: until you unsubscribe or withdraw consent
• Website technical logs: typically up to 12 months

After the retention period, data is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data in certain circumstances
• Request restriction of processing in certain circumstances
• Request transfer of your data to another organisation (data portability)
• Object to processing based on legitimate interests or for direct marketing
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@want2bthereltd.com. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

8. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies as follows:

Strictly necessary

Essential for basic website functionality. These cannot be switched off through our site.

Functional and third-party services

Our website loads resources from third-party providers that may set cookies or collect technical data, including Google Fonts and the Tailwind CSS content delivery network (CDN). These help display the site correctly. We do not currently use analytics, advertising or social media tracking cookies.

Managing cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies or notify you when a cookie is set. Disabling cookies may affect how some parts of the website function. For guidance, visit aboutcookies.org.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These include secure hosting, access controls, encrypted connections (HTTPS) where available, and staff training on data handling. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your own devices.

10. Children

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made. We encourage you to review this page periodically.

12. Contact

For privacy-related enquiries or to exercise your data rights, contact us at:

WANT2BTHERE LTD
Shortlands 5th Floor, 3 Shortlands
Hammersmith, London, W6 8DA
Email: support@want2bthereltd.com
Telephone: +4456782234