Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds are handled for travel services arranged through WANT2BTHERE LTD. Because most travel components (flights, hotels, packages) are provided by third-party suppliers, their cancellation terms often apply in addition to any fees charged by us.

The specific cancellation and refund terms applicable to your booking will be set out in your booking confirmation and quotation. In the event of any conflict, the terms stated in your booking confirmation take precedence for that booking.

2. Cancellation by You

To cancel a booking, you must contact us in writing at support@want2bthereltd.com, quoting your booking reference. Cancellation is effective from the date we acknowledge your request in writing.

Cancellation charges typically depend on how close to the departure date you cancel and the terms of each supplier. As a general guide:

• More than 60 days before departure: deposit may be forfeited; remaining balance refunded subject to supplier charges
• 31–60 days before departure: up to 50% of total booking cost may be charged by suppliers
• 15–30 days before departure: up to 75% of total booking cost may be charged by suppliers
• Less than 15 days before departure: up to 100% of total booking cost may be charged; refunds may not be available

These are indicative guidelines only. Low-cost airline tickets, promotional rates, non-refundable hotels and special offer packages are often 100% non-refundable from the moment of booking. We will always confirm the exact cancellation charges before you confirm your booking.

3. Amendments by You

Changes to bookings (e.g. dates, names, destinations) are subject to availability and supplier amendment fees. Name changes on airline tickets are often not permitted or may require rebooking at current fares. Contact us as soon as possible if you need to amend your booking — we will advise on options and any costs involved.

4. Cancellation by a Supplier

If a third-party supplier cancels or significantly changes a service (e.g. flight cancellation, hotel closure), we will notify you promptly and work to find suitable alternatives. Refunds or compensation in such cases are governed by the supplier's terms and applicable consumer protection law. We will assist you in claiming any refund due from the supplier.

5. Refund Processing

Where a refund is due:

• Refunds are processed to the original payment method unless otherwise agreed in writing
• Processing typically takes 14–28 working days from confirmation of the refund amount, depending on supplier and payment provider timelines
• Any non-refundable supplier charges and applicable WANT2BTHERE LTD service fees will be deducted from the refund amount
• We will provide a breakdown of charges and refund amount in writing

6. Non-Refundable Items

The following are commonly non-refundable or subject to full cancellation charges:

• Low-cost and promotional airline tickets
• Non-refundable hotel rates and special offer accommodation
• Travel insurance premiums once the policy has started
• Visa application fees and consular charges
• Tickets for events, attractions or excursions marked as non-refundable

We will always highlight non-refundable components before you confirm a booking.

7. WANT2BTHERE LTD Service Fees

Planning and booking service fees charged by WANT2BTHERE LTD are separate from supplier costs. Unless otherwise stated in your booking confirmation:

• Service fees are non-refundable once work on your itinerary has commenced
• If you cancel before any supplier bookings are made, we may refund the service fee minus an administration charge of up to £50
• If we cancel a booking due to our error, any service fees paid will be refunded in full

8. Force Majeure and Extraordinary Events

Neither WANT2BTHERE LTD nor the traveller shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government travel bans, industrial action or severe weather.

In such circumstances, refunds and alternative arrangements depend on supplier policies and applicable law. We will use reasonable efforts to assist you, but cannot guarantee refunds where suppliers do not provide them. We strongly recommend comprehensive travel insurance that covers cancellation and disruption.

9. No-Shows

If you fail to check in for a flight, arrive at accommodation without prior notice, or miss a scheduled transfer or excursion without contacting us, the service will be treated as used and no refund will be due unless the supplier agrees otherwise.

10. Chargebacks and Disputes

If you dispute a charge with your bank or card provider, please contact us first so we can investigate. Initiating a chargeback without contacting us may delay resolution and could affect our ability to assist with your booking.

11. How to Request a Cancellation or Refund

Contact us with your booking reference and cancellation request:

Email: support@want2bthereltd.com
Telephone: +4456782234
Post: WANT2BTHERE LTD, Shortlands 5th Floor, 3 Shortlands, Hammersmith, London, W6 8DA

We aim to confirm receipt of cancellation requests within 2 working days and provide a refund estimate within 10 working days.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top indicates when changes were last made. Changes do not affect bookings confirmed before the update date.